Find your payments and invoices
Review payment status and download available invoices from your client area.
Open your payments
Sign in to Vaded and open Payments & invoices from the client dashboard. Find the payment for the service or renewal you want to review.
Check the amount, currency, description, and status before completing a payment.
View an invoice
Open the payment or invoice details. Use the invoice download option when one is available.
An unpaid invoice or pending payment is not proof that a charge completed. Compare its status with the payment-provider receipt if you are investigating a discrepancy.
If a payment is missing
Confirm that you are signed in to the account used for the order. Keep the payment-provider transaction reference, payment time, amount, and currency.
Contact support with those details and the related order number. Never send full card details or your payment-account password.
Prevent duplicate payments
Do not pay an invoice again solely because a payment is taking time to update. Check its status and ask support to investigate a confirmed provider charge.
Subscription payments and manual invoice payments can follow different workflows, so review any existing subscription before paying a renewal manually.
Need more help? Include your service name and what you have tried when you contact support.