Prepare useful information for a support request

Describe the problem

Include your service name or order number, the game or application involved, and what you expected to happen. Describe what actually happened and the approximate time, including your timezone.

Tell support whether the issue affects everyone or only one player or device.

Include the steps to reproduce it

List the actions that trigger the problem. Mention recent changes, such as a new plugin, software update, configuration edit, or world upload.

Copy the relevant console error as text where possible. Include nearby lines so support can see the context, but avoid sending an entire unrelated log.

Remove secrets

Redact passwords, Discord bot tokens, API keys, private keys, and payment details. Share connection information only through the support channels linked by Vaded.

If you accidentally exposed a token or password, rotate it before continuing.

Check existing guides

Search this knowledgebase using the error message or feature name. If a guide did not resolve the issue, mention the steps you already tried so support can continue from there.