What to do after placing an order
Check payment and provisioning before connecting to your new service.
Confirm your payment
After checkout, open your payments in the client area and confirm that the payment is marked as paid. A payment-provider receipt alone does not confirm that the service has finished provisioning.
If you paid but the payment remains pending, save the transaction reference and contact support. Avoid paying the same invoice again while it is being investigated.
Wait for the service to be ready
Return to the dashboard and open the order. Provisioning time depends on the service and available capacity. Refresh the service page to check its current status.
Use the connection details displayed for the service once it is ready. Keep the port with the address when the game or application requires one.
Save your details securely
Store panel credentials in a password manager. Change an initial password if the panel supports it, and keep your billing email current.
Before uploading files or changing software, review the guide for your hosting product. Make a backup before replacing an existing world or application.
Need more help? Include your service name and what you have tried when you contact support.